At Chudovo, we provide on-demand application support that prevents this. We ensure your software isn’t just operational but also runs as securely and reliably as you need it to.
Our support services include finding loopholes that have the potential to become problems, fixing them beforehand, and also taking the extra steps to improve performance.Our aim is to assist in identifying issues and possible risks with your IT solution. We will then offer a prompt solution to get you back on track swiftly, minimizing any loss in revenue.
Additionally, we are here to support you in adapting to environmental changes, IT infrastructure adjustments, and integration point modifications, ensuring that your systems continue to operate effectively in a dynamic landscape.We suggest you rough guesses for different types of apps to give you an idea of possible maintenance costs. Remember, these are just estimates, and the actual cost for each specific project may vary based on its unique needs.
Compact e-commerce catalog
Platform-based web portal
The native mobile app of medium complexity
Web app with typical functionality
1 Dedicated Engineer on T&M Basis
1 Dedicated Engineer on T&M Basis
Custom web portal
Mobile banking app / Mobile telehealth app
Business process automation tool/app
1-2 Dedicated Engineers on T&M Basis
1-2 Dedicated Engineers on T&M Basis
Business process automation tool/app
B2B SaaS applications
2 Dedicated Engineers on T&M Basis
DevOps on T&M Basis
2 Dedicated Engineers on T&M Basis
DevOps on T&M Basis
We carefully analyze customer requests to ensure the final results meet their needs and expectations. Gathering information about the application's use and maintenance goals allows us to understand the client's current needs and provide the best outcomes.
Creating a Service Level Agreement (SLA) is vital for application maintenance and support projects. The SLA outlines service expectations, responsibilities, timelines, and response times, ensuring both parties are aligned for project success and efficiency.
Our team identifies the most beneficial method of software upkeep based on requirements and budget. Developing a maintenance plan proposal and implementing a strategy ensures ongoing reliability, performance, and optimization of asset performance.
An IT landscape review assesses an organization's information technology environment, identifying strengths, weaknesses, and areas for improvement. We conduct a pre-support audit and create a knowledge base tailored to your needs, optimizing technology assets and enhancing security and efficiency.
During this phase, our engineers share their technical expertise and knowledge with the customer. This builds trust, establishes understanding, and allows for smooth project progress. We encourage customer feedback and provide ongoing support.
Our engineers monitor and manage the application and its technical elements, performing regular checks, addressing issues, and conducting updates and maintenance to ensure optimal functioning. This phase keeps the project on track within the timeline and budget.
Ongoing software maintenance involves managing and sustaining software applications to ensure effective and secure operation aligned with business needs. We identify weak points, fix bugs, resolve technical issues, implement updates and new features, and provide general support. This ensures applications remain secure, reliable, and adaptable, maximizing software investments.
Our team will uncover bottlenecks, fix errors, and ensure the stability of your software solution.SLA Review: If your solution undergoes software modernization or significant changes, we will upgrade your SLA to align with the new conditions. We assess the feasibility, enforceability, and fairness of your previous agreement and suggest necessary changes. Regular SLA reviews and adjustments are conducted when you continuously engage our support and maintenance services.
Performance Monitoring and Solution Stabilization: Our skilled developers vigilantly monitor your solution to identify and address underlying issues before they become critical. We adhere to best DevOps practices to maintain and update your IT infrastructure, minimizing the risk of regress issues and ensuring seamless integration of new features and enhancements.
Backups and Disaster Recovery: We track software changes, providing backups to safeguard your data and a disaster recovery plan to restore your software infrastructure in the event of a system crash. Your data remains protected and your software can be swiftly recovered.
Security Patches and Fixes: Our experts go beyond code reviews and feature updates to keep your software secure and optimized. We monitor the reliability of the libraries your system relies on and promptly update legacy ones with high vulnerability rates. In cases where no available updates exist, our developers create custom security patches to protect your solution from potential vulnerabilities. This comprehensive approach ensures your software is well-maintained, dependable, and resilient against various types of attacks.